High Impact2, Inc. is a consulting company specializing in the hospitality and tourism industries. Allow us to secret shop your business or your competition to help you enhance customer service and your bottom line! With over 20 years in the hospitality industry, we know that attracting new customers can cost up to 7x more than retaining current customers. Call us for customized workshops, seasonal customer service training and sales training. We've improved organizational productivity as a facilitator at retreats and strategic planning meetings. Use a consultant who understands your business!
"The best things about the reports are the details and most certainly their accuracy. I am very happy with the help provided. It has raised our Guest Satisfaction Scores as well as kept a watchful eye on profitability."
- Kristofer Carlson, Former General Manager Pittsburgh Marriott North at Cranberry Woods, Former General Manager of the DFW Airport Marriott South
"Grace has the ability to see our offering through the potential customer’s eyes and combine that with her considerable knowledge and experience in hospitality. Her suggestions were very helpful to us to and our success."
-Tom Guiher, President, TRG Endeavors (Living Treasure Animal Park, Log Cabin Motel, Mountain Horse Saddlery, Highlands Hall Banquet Center)